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Cultivating Accountability, One Conversation At A Time

Addressing issues with confidence, respect and success

This high-impact training allows all managers to live motivating, human, relevant and engaging learning experiences to approach difficult conversations with more success. Based on proven concepts, this training helps you reduce your frustrations and have conversations with more ease and confidence.

Modules:

  1. What is accountability?
  2. Why is it important to create a culture of accountability within my team?
  3. Key Principles of Good Conversation
  4. Modeling healthy and productive conversation
  5. Practical exercises
  6. Preparation elements
  7. Successes and failures related to past conversations
  8. Practical exercise: approaching, receiving and evaluating a conversation
  9. Pitfalls, risks, tips and impacts
Cultivating Accountability, One Conversation At A Time
Cultivating Accountability, One Conversation At A Time

Useful in the Following Situations:

  1. When employees do not perform up to expectations
  2. When employees display attitudes that are harmful to the team climate
  3. When employees engage in behaviors that undermine collaboration
  4. When conflicts persist
  5. When we avoid giving difficult feedback for fear of hurting or insulting or making things worse
  6. When there is a tendency to introduce new policies to address the failings of a minority

Impact on the Organization:

  • Problems managed quickly and directly
  • A higher level of mutual accountability
  • Less time and energy wasted on gossip
  • More openness and ease in giving feedback
  • Less artificial harmony
  • An improved level of collaboration and productivity

Following the Training, Participants Will be Able to:

  1. Prepare effectively before having a conversation
  2. Approaching difficult conversations with confidence
  3. Determining what to say and how to say it
  4. Addressing sensitive issues with tact and respect
  5. Bringing the focus back on topic when the conversation drifts
  6. Stop procrastinating and address issues quickly and directly with the people concerned.
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