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Workplace Conflict and I

Navigating difficult situations with emotional intelligence

This high-impact training provides workplace teams with motivating, human and engaging learning experiences that help them better respond to difficult workplace situations and navigate conflict through emotional intelligence. Based on proven concepts (Everything DiSC Productive Conflict in French), this training helps you reduce stress related to frustrating situations that employees may experience in the workplace.

Note: Half-day and full-day training requires the DiSC Conflict Profile for each participant.

Modules:

  1. Introduction to the DiSC model
  2. What is workplace conflict?
  3. What is emotional intelligence?
  4. Understanding my reaction to difficult situations
  5. Reframing to better address the issues
  6. My action plan to better manage conflict
  7. Pitfalls, risks, tips and impacts
Workplace Conflict and I
Workplace Conflict and I

Useful in the Following Situations:

  1. When there is discord within the team
  2. When there is a tense climate in the team
  3. When conflicts are swept under the carpet
  4. When individuals have difficulty managing their frustrations
  5. When there is a high level of stress in the team
  6. When there is gossip and politicking in the team

Impact on the Organization:

  1. Resolve conflicts faster
  2. Reducing stress in the workplace
  3. Increasing the emotional intelligence of employees and managers
  4. Create a climate of trust
  5. Building confidence in conflict resolution

Following the Training, Participants Will be Able to:

  1. Understanding their reactions to the behavior of others
  2. Navigating conflict with greater serenity
  3. Assess how their conflict management style affects their coworkers
  4. Learning to “pull themselves back” when they go down the path of destructive conflict
  5. Learn how to reframe a conflict situation
  6. Adopt more productive behaviors
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