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How to demonstrate emotional intelligence and leadership?

Updated: May 10

Emotional intelligence, also known as emotional-social intelligence, is an increasingly sought-after skill in today's organizations, especially at the level of leaders and managers. It refers to a person's ability to recognize, understand and manage their own emotions, as well as those of others.


To find out more, you can read the 5 key principles in this previous article .


Bringing emotional intelligence and leadership together


Here are 5 behaviors you can develop to combine emotional intelligence and leadership:


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Be flexible

This means knowing how to adapt your leadership style according to the needs of your team or those around you.

Example: it may be necessary to be directive when a quick decision is necessary, but participatory when you want to encourage creativity and engagement of others.


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Adapt your communication

It's about adjusting your language and tone according to the emotions and preferences of the interlocutor.

Example: adopt a reassuring tone to allay concerns or more forceful language to motivate.


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Manage conflicts effectively

Instead of applying a standard approach to all conflicts, it is important to evaluate each situation individually and choose the best resolution strategy.

Example: facilitating an open discussion to resolve a disagreement or taking clear corrective or disciplinary action when necessary.


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Managing your reactions under pressure

Knowing how to manage your emotions under pressure inspires confidence and calm in your team.

Example: rather than panicking or overreacting when a crisis situation arises, it is better to take a step back, assess the situation rationally and communicate clearly and reassuringly with those around you to guide them through the crisis.


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Personalize feedback

Recognizing individual differences within your team and personalizing feedback based on the needs and preferences of each member is essential.

Example: providing direct, specific feedback to someone who prefers frank communication, and taking a gentler, more constructive approach with another more sensitive person.



On a daily basis, practicing emotional intelligence requires self-awareness, empathy and the ability to regulate your emotions. By developing these skills, one can become a more effective leader, and thus foster healthy relationships and a productive work atmosphere.


BONUS – Coaching Questions

What behavior is most natural for you?

What behavior needs improvement?

What first small step could you take to generate this improvement?


 

For further


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